At Jasmine Perfume USA, we are committed to delivering your perfumes, reed diffusers, and home fragrances quickly, safely, and reliably. Please review our shipping policy below.

1. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive an email confirmation with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Times

Free Shipping: We offer free standard shipping on all orders within the USA.

Standard Delivery: 3–7 business days (depending on your location).

Express Delivery: Available at an additional cost, shown at checkout.

Delivery times are estimates and may vary depending on carrier delays, weather, or other factors outside our control.

3. Shipping Locations

We currently ship within the United States.

For international orders, please contact us at [your support email] to check availability.

4. Order Tracking

Once your order ships, you will receive a tracking number by email.

Tracking updates may take up to 24 hours to appear on the carrier’s system.

5. Address Accuracy

Please ensure your shipping address is correct when placing your order.

We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and photos of the packaging/product.

We will work with the carrier to resolve the issue and arrange a replacement or refund if eligible.

7. Order Changes

Once your order has been shipped, we cannot make changes to the shipping address or delivery details.

8. Contact Us

For shipping inquiries, please reach out to:

📧 Email: [email protected] or [email protected]
📞 Phone: +1(973)333-0666
📍 Address: 8990 park west Drive B1, Houston, TX