Refund & Return Policy
At Jasmine Perfume USA, customer satisfaction is important to us. We take great care in ensuring our perfumes, reed diffusers, and home fragrances meet the highest standards of quality. Because our products are personal-use items, returns and refunds are limited to specific cases outlined below.
Order Cancellations
Orders may be canceled for a full refund before fulfillment/shipping.
Once an order has been processed and shipped, cancellations are no longer possible.
Returns & Refunds
We accept returns or refunds only in the following cases:
The product arrives damaged.
The wrong item was received.
The product is defective or leaking.
If any of the above occurs, please contact us within 7 days of delivery at [your support email] with:
Your order number
A description of the issue
Photos of the product and packaging
After review, we will arrange a replacement or refund.
Non-Returnable / Non-Refundable Items
Due to health and safety regulations, we cannot accept returns or refunds for:
Opened or used perfumes, reed diffusers, room sprays, or air fresheners.
Items returned without prior approval.
Orders where the delivery address provided was incorrect.
Refund Processing
Approved refunds are issued back to your original payment method via Stripe.
Refunds may take 5–10 business days to appear in your account, depending on your bank or card issuer.
Disputes & Chargebacks
If a customer disputes a charge with their bank or card provider, we will provide proof of delivery and our refund policy to Stripe for review. To avoid disputes, we encourage customers to contact us directly with any issues before filing a claim.
Contact Us
For questions about our Refund & Return Policy, please contact us:
📧 Email: [email protected] or [email protected]
📞 Phone: +1(973)333-0666
Get In Touch
Assistance Hours
Mon – Sat 9:00am – 8:00pm
Sunday – CLOSED
Phone Number:
+1(973)333-0666
