Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We specialize in luxury perfumes, reed diffusers, room sprays, and home fragrances designed to refresh your body and uplift your space.

2. Do you offer free shipping?

Yes! We provide free standard shipping on all orders within the USA.

3. How long does delivery take?

Standard Shipping: 3–7 business days (depending on your location).

Express Shipping: Available at an additional cost at checkout

5. Can I return or exchange a product?

Due to hygiene and safety regulations, we cannot accept returns on opened or used products. However, we do offer refunds or replacements for damaged, defective, or incorrect items. Please review our Refund Policy for full details.

6. How do I cancel an order?

Orders can be canceled before fulfillment/shipping. Once an order has been processed and shipped, it can no longer be canceled.

7. What payment methods do you accept?

We accept all major credit and debit cards through Stripe. Your payments are 100% secure and encrypted.

8. How will I know when my order ships?

You’ll receive a confirmation email with tracking information as soon as your order has been shipped.

9. What should I do if my order arrives damaged?

Please contact us within 7 days of delivery at [email protected] or [email protected] with your order number and photos of the damaged product. We’ll arrange a replacement or refund.

10. Do you offer wholesale or bulk orders?

Yes! We welcome wholesale inquiries and bulk orders. Please contact us directly at [your support email] or use our wholesale request form.

11. Are your fragrances long-lasting?

Yes, our perfumes are crafted with premium-quality ingredients for long-lasting scents, and our reed diffusers and sprays are designed to keep your space refreshed for weeks.